Quorum Client Hospitals Earn Recognition Among the Joint Commission’s Top Performer on Key Quality Measures Program

Brentwood, Tenn. (Dec. 8, 2015)— The Joint Commission recently named eight Quorum client hospitals as a 2014 Top Performer on Key Quality Measures®:  Fort Madison Community Hospital (Fort Madison, IA), Jackson Hospital (Marianna, FL), Lane Regional Medical Center (Zachary, LA), (Newberry County Hospital (Newberry, SC), Northern Hospital of Surry County (Mount Airy, NC), Northwestern Medical Center (St. Albans, VT), Oconee Regional Medical Center (Milledgeville, GA) and Valley View Hospital (Glenwood Springs, CO).  The Top Performer on Key Quality Measures list was part of The Joint Commission’s 2015 annual report, “America’s Hospitals:  Improving Quality and Safety.”

“We are proud to see Quorum client hospitals receive this prestigious recognition,” said Quorum President and CEO Mickey Bilbrey. “Being part of The Joint Commission’s Top Performer on Key Quality Measures program is a testament to the teamwork and dedication of the staff at these hospitals.”

“We understand what matters most to patients at Jackson Hospital is the quality and safety of the care they receive,” said Larry Meese, CEO of Jackson Hospital.  “That is why we have made it a top priority to improve positive patient outcomes through evidence-based care processes.  Jackson Hospital is proud to be named a Top Performer as it recognizes the knowledge, teamwork and dedication of our entire hospital staff.”

“Delivering the right treatment in the right way at the right time is a cornerstone of high-quality healthcare,” said Mark R. Chassin, MD, FACP, MPH, president and CEO of The Joint Commission.  “I commend the efforts of these Quorum client hospitals for their excellent performance on the use of evidence-based interventions.”

The Joint Commission’s report summarizes performance data collected during 2014 on 49 accountability measures of care in 12 measure sets.  To be a 2014 Top Performer, hospitals had to meet three performance criteria based on 2014 accountability measure data, including: 

  • Achieve cumulative performance of 95 percent or above across all reported accountability measures;
  • Achieve performance of 95 percent or above on each and every reported accountability measure with at least 30 denominator cases;
  • Have at least one core measure set that had a composite rate of 95 percent or above, and within that measure set, achieve a performance rate of 95 percent or above on all applicable individual accountability measures.


Quorum client hospitals were recognized for excellence in accountability measure performance for the following measure sets:

  • Fort Madison Community Hospital (Fort Madison, IA): Pneumonia, Surgical Care, Venous thromboembolism (VTE), Immunization
  • Jackson Hospital (Marianna, FL):  Heart Failure, Pneumonia, Surgical Care, Immunization, Perinatal Care
  • Lane Regional Medical Center (Zachary, LA):  Heart Attack, Heart Failure, Pneumonia, Surgical Care, Perinatal Care
  • Lawrence Memorial Hospital (Lawrenceville, IL):  Heart Attack, Heart Failure, Pneumonia, Surgical Care, VTE
  • Newberry County Hospital (Newberry, SC):  Pneumonia, Surgical Care, VTE, Immunization
  • Northern Hospital of Surry County (Mount Airy, NC):  Pneumonia, Surgical Care, VTE
  • Northwestern Medical Center (St. Albans, VT): Pneumonia, Surgical Care, VTE
  • Oconee Regional Medical Center (Milledgeville, GA):  Heart Failure, Pneumonia, Surgical Care, Immunization
  • Valley View Hospital (Glenwood Springs, CO): Heart Attack, Surgical Care and Perinatal Care


Nearly one-third of TJC-accredited hospitals— 31.5 percent— responded to the quality improvement challenge by earning recognition by the Top Performer on Key Quality Measures program.  These 1,043 hospitals represent rural and urban locations, all U.S. regions and all sizes and types of hospitals.  The Top Performer program was launched in Sept. 2011.  For more information please visit http://www.jointcommission.org/accreditation/top_performers.aspx


Quorum Client Hospital CEO Elected to State Association Board

Brentwood, Tenn. (Oct. 20, 2015)— The Florida Hospital Association (FHA) announced that Larry Meese, chief executive officer of Jackson Hospital, a 100-bed hospital in Marianna, FL was elected as a Board member for the 2015-2016 term.

“We are pleased to see Larry elected to the FHA Board and appreciate his tremendous leadership both locally and statewide,” said Quorum President and CEO Mickey Bilbrey. “His understanding of the unique challenges facing rural hospitals will provide an important perspective sure to benefit the entire state of Florida.”

“I am honored to have my peers nominate and select me for the FHA Board,” said Larry Meese, CEO of Jackson Hospital.  “I look forward to serving Association members to maintain and improve access to affordable, quality health care for all Florida residents.”

In 2009, Larry Meese, a Fellow of American College of Healthcare Executives, became president and CEO of Jackson Hospital of Florida.  Prior to joining Jackson Hospital, Larry served in C-level roles including time at Santa Rosa Medical Center in Milton, FL, Riverview Regional Medical Center in Gadsden, AL and Lake Norman Regional Medical Center in Mooresville, NC. Larry holds a bachelor’s degree in business from Washington University in MO and a master’s degree from Cornell University in NY.  

FHA is headquartered in Tallahassee, FL, has a regional office in Orlando, FL and representation in Washington, D.C.  Bruce Rueben serves as President of the Association and the organization is governed by a Board of Trustees and officers elected by the member institutions.  For more information about the Florida Hospital Association please visit www.fha.org

Two Quorum Client Hospitals Named Among Modern Healthcare’s Best Places to Work in Healthcare

Brentwood, Tenn. (Sep. 17, 2015)— Two Quorum client hospitals were recently named among Modern Healthcare’s annual “Best Places to Work in Healthcare” for 2015:  King’s Daughters Medical Center (Brookhaven, MS) and Neosho Memorial Regional Medical Center (Chanute, KS).  

This is Neosho Memorial’s seventh consecutive year to make Modern Healthcare’s list and King’s Daughters Medical Center’s (KDMC’s) fourth consecutive year on the list.

“I can speak for all of us here at Neosho when I say that we take great pride in being among Modern Healthcare’s elite list of Best Places to Work in Healthcare,” said Dennis E. Franks, CEO of Neosho Memorial Regional Medical Center.  “Our hospital received this award again for a simple reason— we focus on our mission and support one another in providing the highest quality of service to our patients.”

Now in its eighth year, the Modern Healthcare recognition program honors workplaces throughout the healthcare industry that empower their employees to provide patients and customers with the best possible care, products and services.  

“This prestigious distinction spotlights the tremendous efforts made to create exceptional working environments,” said Quorum President and CEO Mickey Bilbrey. “The recognition also highlights the outstanding work that the employees of KDMC and Neosho do on behalf of their patients and the communities they serve.”

“We are honored to be recognized as a Best Place to Work in Healthcare for the fourth year in a row,” said Alvin Hoover, CEO of King’s Daughters Medical Center.  “KDMC is dedicated to always providing the best patient experience.  That means that we need to always provide the best work environment for our employees and medical staff.  This award is a reflection of that commitment and the dedication and comradery of the KDMC family.”

Modern Healthcare will reveal the ranked order of the 100 Best Places to Work in Healthcare for 2015 at a banquet on Oct. 14 in Nashville during its “Workplace of the Future” conference.  The organizations will also be featured in a special supplement to be published in Modern Healthcare’s Oct. 19 issue.  For additional information, please visit http://www.modernhealthcare.com/article/20150821/INFO/150819874.  

14 Quorum Client Hospitals Receive Multiple Avatar Patient Experience Awards

Brentwood, Tenn. (August 25, 2015)— 14 Quorum client hospitals were recently recognized by Avatar Solutions, a market research firm and healthcare surveys provider, as 2015 Patient Experience Award recipients. Three Quorum client hospitals were distinguished as “Best Overall Performers,” which were awarded to 15 healthcare providers.

Avatar award winners are recognized for leading their peers in the ongoing drive to improve quality and performance in healthcare.  More than 80 hospitals, surgery centers and other healthcare providers received Avatar awards.  Avatar’s 15 healthcare providers Best Overall Performers were recognized for having the best overall inpatient, outpatient, emergency department and ambulatory surgery scores from Avatar.  

“Each year, Avatar has the privilege of honoring organizations for their hard work and dedication to providing high quality patient experiences. The 14 Quorum client organizations that won awards this year should be proud of their efforts,” said Marty Wright, Senior Vice President of Engagement Services at Avatar Solutions. “The awards indicate these organizations care deeply about the patient experience and are committed to providing the positive, caring environment each individual patient deserves.”

“We are proud to see several Quorum client hospitals honored for their patient experience improvement efforts,” said Quorum President and CEO Mickey Bilbrey. “Avatar awards further distinguish these healthcare organizations as leaders in improving quality and performance for their patients.”

The Quorum client hospital award recipients include:

  • Calais Regional Hospital (Calais, ME) 
    • Exceeding Expectations
  • Cary Medical Center (Caribou, ME)
    • Best Overall Performer
    • Exceeding Patient Expectations
  • Franklin Foundation Hospital (Franklin, LA) 
    • HCAHPS Best Performer- Pain Management- Small Hospital
    • HCAHPS Most Improved- Responsiveness- Small Hospital
  • Gonzales Healthcare Systems (Gonzales, TX)
    • HCAHPS Most Improved- Communication with Nurses- Small Hospital
    • HCAHPS Most Improved- Communication with Doctors- Small Hospital
    • HCAHPS Most Improved- Cleanliness- Small Hospital
  • Hayes Green Beach Memorial Hospital (Charlotte, MI)
    • Runner Up- Most Improved Engagement Scores
  • King’s Daughters Medical Center (Brookhaven, MS)
    • First Place- Highest Overall Job Satisfaction
  • Mena Regional Health System (Mena, AR)
    • Exemplary Service- Most Improved Inpatient
    • HCAHPS Most Improved Responsiveness- Medium Hospital
    • HCAHPS Most Improved Pain Management- Medium Hospital
  • Montrose Memorial Hospital (Montrose, CO)
    • HCAHPS Best Performer Cleanliness
  • Mount San Rafael Hospital (Trinidad, CO)
    • HCAHPS Most Improved- Overall Rating- Small Hospital
  • North Valley Hospital (Whitefish, MT)
    • Exceeding Expectations
    • Best Overall Performer
  • Northwestern Medical Center (Saint Albans, VT)
    • Exceeding Expectations
    • Best Overall Performer
    • Exemplary Service- Most Improved Ambulatory Surgery
  • Parkview Medical Center (Pueblo, CO)
    • Best Overall Performer
    • HCAHPS Best Performer- Cleanliness
  • Sullivan County Community Hospital- Sullivan, IN
    • Exceeding Expectations
    • Best Overall Performer
    • Exemplary Service
    • Most Improved Engagement
  • Trigg County Hospital (Cadiz, KY)
    • Exemplary Service- Most Improved Outpatient


This marks the fourth consecutive year that Quorum client hospital Cary Medical Center received the “Best Overall Performer” award and marks the ninth year in a row it received the “Exceeding Patient Expectations” award.  Kris Doody, RN, and Chief Executive Officer at Cary Medical Center said that the consistency of these awards demonstrates the high level of quality and patient centered care at the hospital.  “Winning these awards again is clear evidence that our staff, our entire team, bring a passion and a calling to the work they are doing”, said Doody.  “To have this level of consistent performance over the years is a demonstration that our people are giving their very best, every day for our patients and their families.  It just has become a way of life here.  We could not be prouder of our staff and we salute them for this outstanding achievement.”

To learn more please visit www.avatarsolutions.com.

CMS Reveals First-Ever Hospital Compare Star Ratings, 12 Quorum Client Hospitals Receive Five Star Ratings

Brentwood, Tenn. (August 11, 2015)–12 Quorum Health Resources client hospitals received five-star ratings from the Centers for Medicare & Medicaid Services’ (CMS’) first-ever Hospital Compare Star Ratings list including: Abbeville Area Medical Center (SC), Androscoggin Valley Hospital (NH), Clay County Hospital (AL), Fort Madison Community Hospital (IA), Jersey Shore Hospital (PA), King’s Daughters Medical Center (MS), Lawrence Memorial Hospital (KS), Magnolia Regional Health Center (MS), Neosho Memorial Regional Medical Center (KS), North Valley Hospital (MT), Phelps Memorial Health Center (NA), USMD Hospital (TX),Valley View Hospital (CO) and Wooster Community Hospital (OH).

A total of 251 hospitals were awarded five-star ratings, which is approximately seven percent of the nation’s hospitals. The Hospital Compare Star Ratings relate to patients’ experience of care at almost 3,500 Medicare-certified acute care hospitals.  The ratings are based on data from the Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS) measures that are reported in Hospital Compare.  HCAHPS has been in use since 2006 to measure patient’s perspectives of hospital care.

“We are honored that Abbeville Area Medical Center was one of only four hospitals in South Carolina to receive a Five Star patient experience rating and that Health Related Home Care, our home health agency, was the only agency in South Carolina to receive a Five Star quality rating by CMS,” stated Rich Osmus, Abbeville Area Medical Center CEO.  “These ratings demonstrate our dedication to continuously improve the patient experience and quality of care delivered to our patients.”

“Five-star quality ratings from CMS are extremely valuable as more consumers use ratings and scores to help make healthcare decisions,” said Quorum President and CEO Mickey Bilbrey. “We are proud to see Quorum client hospitals be recognized for their significant efforts to ensure positive patient experiences.”

CMS plans to provide quarterly updates on the rankings.  For more information please visit:  http://www.cms.gov/Newsroom/MediaReleaseDatabase/Fact-sheets/2015-Fact-sheets-items/2015-04-16.html. For more information about the HCAHPS Survey, please visit the official HCAHPS On-Line Web site at:  www.HCAHPSonline.org.

Eight Quorum Clients Named Among “Most Wired” Hospitals

Brentwood, Tenn. (Aug. 1, 2015)– Eight Quorum Health Resources (“Quorum”) client hospitals were recently named among Hospitals & Health Network’s (H&HN’s) 17th annual “Most Wired” list including: Cibola General Hospital (Grants, NM), Crawford Memorial Hospital (Robinson, IL), Gritman Medical Center (Moscow, ID), Memorial Healthcare (Owosso, MI), in the category of “The Most Wired–Small and Rural” hospitals: Fort Madison  Community Hospital (Fort Madison, IA), Littleton Regional Healthcare (Littleton, NH), Mt. San Rafael (Trinidad, CO), and in the category of “The Most Improved” hospitals: Magnolia Regional Health Center (Corinth, MS).

H&HN’s survey represents more than 2,213 hospitals and examines how organizations are leveraging IT to improve performance for value-based healthcare in the areas of infrastructure, business and administrative management, quality and safety and clinical integration.

“Patients want access to care from any place, at any time,” said Quorum President and CEO Mickey Bilbrey. “Investing in technology is critical as hospitals continue their transition to value-based care.  Congratulations to all of the Most Wired hospitals for their significant efforts to improve patient engagement and achieve higher quality patient care through technology.”

As part of meeting the requirements of Meaningful Use Stage 2, this year’s “Most Wired” hospitals are utilizing patient portals to enhance patients’ involvement in their healthcare. Eighty nine percent of this year’s Most Wired hospitals offer access to the patient portal through a mobile application.  According to H&HN, other key findings include:

  • 67 percent of Most Wired hospitals offer the ability to incorporate patient-generated data.
  • 63 percent offer self-management tools for chronic conditions.
  • 60 percent offer patient-specific education in multiple languages.

“Receiving the Most Wired award for a Small and Rural area is a tremendous honor and reflects the innovation and dedication that drives our small IT team on a daily basis,” said Michael Archuleta, Director of IT at Mt. San Rafael Hospital. “Bringing the Most Wired Award to our community of Trinidad, Colorado is one way our hospital is fulfilling our mission to improve the overall patient safety and healthcare delivery process for our community.”

The Most Wired™ Survey, conducted between Jan. 15 and March 15, 2015, is published annually by Hospitals & Health Network. Respondents completed 741 surveys, representing more than 39 percent of all U.S. hospitals.

Last October, the American Hospital Association’s Health Forum and the College of Healthcare Information Management Executives (CHIME) announced the formation of a “Most Wired” partnership to enhance collaboration between the two organizations in the development and sustainability of the survey, and to collectively help meet the growing demand for useful data on health IT integration.

Additional information about the survey and study can be found in the July issue of H&HN. To view a full list of the winners please visit www.hhnmag.com.

Quorum Client Hospitals Recognized Among Becker’s Hospital Review’s “100 Great Community Hospitals”

Brentwood, Tenn. (July 14, 2015)— Quorum client hospitals Fort Madison Community Hospital (Fort Madison, IA) and Wooster Community Hospital (Wooster, OH) were recently named among Becker’s Hospital Review’s annual list of “100 Great Community Hospitals.”

“Receiving this great community hospital recognition aligns with our mission to provide quality health services to all people, all the time,” said Bill Sheron, CEO of Wooster Community Hospital.  “We continually strive to provide quality services and care to our patients– and we hope that this distinction gives our community further validation of our deep commitment to the health of our patients.”

This year, iVantage Health Analytics named Wooster as a HealthStrong Hospital. Additionally, for the last three years, Wooster Community Hospital has received the Outstanding Patient Experience Award from Healthgrades.

Quorum client Fort Madison Community Hospital CEO James Platt added, “We are thrilled to be named among the nation’s best community hospitals.  Everyone at Fort Madison Community Hospital works hard to excel through compassionate quality care, education and most importantly community service.”

In 2015, the 50-bed hospital was named a Truven 100 Top Hospital and an iVantage HealthStrong Top Hospital. Also, CareChex ranked Fort Madison among the top 20 hospitals in the state in overall hospital, medical and surgical care.

“We are honored to be associated with hospitals that continually strive to provide high-quality care,” said Mickey Bilbrey, President and CEO of Quorum Health Resources. “Community hospitals are very important to both the health of its local residents and to the area’s economic vitality.  We are proud to see Quorum client hospitals receive national recognition for their efforts to provide excellent services within their communities and beyond.”

According to Becker’s Hospital Review, the Becker’s editorial team selected community hospitals based on rankings and awards from such organizations as iVantage Health Analytics, Truven Health Analytics, Healthgrades and CareChex.  Becker’s defines community hospital as a hospital with fewer than 550 beds and that have minimal teaching programs.

For more information please visit http://www.beckershospitalreview.com/lists/100-great-community-hospitals-2015.html.

Studer Group Honors Neosho Memorial Hospital for Exceptional Care

Brentwood, Tenn. (June 29, 2015)— For the third year in a row, Quorum client hospital Neosho Memorial Regional Medical Center (Chanute, KS) was selected as the June 2015 Healthcare Organization of the Month by Studer Group, an international outcomes-based healthcare consulting firm that works with healthcare organizations across the world to improve clinical, service and operational outcomes.

The Healthcare Organization of the Month award is awarded to hospitals achieving superior results across 5 Pillars (service, quality, people, finance and growth).  “This award reflects the tremendous amount of work our staff and physicians have accomplished in providing compassionate care.  Our goal is to provide 5-star care for our patients,” Dennis Franks, Neosho Memorial Regional Medical Center CEO said.

In the Studer Group’s award presentation, the increase in physician and employee engagement was noted.  The employee engagement scores went “from an already strong position of 96 percentile to a real world class position of 99th.  Truly best out there and your physician engagement, likewise, moved from the 96th percentile to the 99th.

“To see an organization achieve this distinguished award is truly remarkable in today’s challenging healthcare environment.  This award is a testament to the hard work of Neosho’s employees and to a deep commitment to patient care,” said Mickey Bilbrey, President and CEO of Quorum Health Resources. “Neosho has once again confirmed that it is a premier environment for both its employees, physicians and its patients.”

“This newest award reflects our commitment to a culture of excellence where patients feel confident about their care, physicians enjoy practicing medicine, and employees are proud to be part of the organization,” Franks added.  “We do all of this for the benefit of our patients.  They are the reason we work to do our best.”

To learn more please visit www.studergroup.com.

Cary Medical Center Leads in Quality with State and National Recognition

Brentwood, Tenn. (June 11, 2015)–QHR client hospital Cary Medical Center (Caribou, ME) earned a “Tier One” status as a preferred Maine hospital by the Maine Health Management Coalition (MHMC) and was recently honored with an A Hospital Safety Score by The Leapfrog Group.

Cary Medical Center has received MHMC’s ‘Tier One’ designation since 2006.  MHMC is a charitable organization, which publically reports quality information on Maine doctors and hospitals to empower the public to make informed decisions about the care they receive.  MHMC’s survey measures issues such as patient satisfaction, patient safety and clinical quality.

The hospital has received an “A” from The Leapfrog Group for four consecutive years.  The Leapfrog Hospital Survey compares hospitals’ performance on the national standards of safety, quality, and efficiency that are most relevant to consumers and purchasers of care.

“Cary Medical Center is a true national leader in demonstrating how hospitals can achieve quality and patient safety in today’s healthcare environment,” said Mickey Bilbrey, President and CEO of Quorum Health Resources.  “Consumers want transparency and we are proud of the entire team at Cary Medical Center for continually being recognized as a leader in quality and patient safety.”

Kris Doody, RN, MSB, FACHE and Chief Executive Officer of Cary Medical Center explained, “I believe hospitals will continue to be under the microscope of public accountability.  That is why Cary presents our quality ratings through our web site.  Patients and families have a right to this information and should use it to make more informed decisions.”

Doody added, “To have this level of consistent performance over the years is clear evidence that our staff and our entire team, bring a passion and calling to the work they are doing.  It just has become a way of life here.  We could not be prouder of our staff and we salute them for these outstanding achievements.”

For more information please visit http://www.leapfroggroup.org/ and http://www.getbettermaine.org/.

King’s Daughters Medical Center Named Among Becker’s Hospital Review’s “150 Great Places to Work”

Brentwood, Tenn. (May 7, 2015)–QHR client hospital King’s Daughters Medical Center (Brookhaven, MS) was named among Becker’s Hospital Review’s annual list of “150 Great Places to Work.”

The 2015 list includes both healthcare providers–medical groups, ambulatory surgery centers, home health providers and hospitals and health systems–along with other types of healthcare-specific companies, such as consulting firms, technology providers and professional organizations.

“King’s Daughters, a longtime Quorum client hospital, has received numerous accolades regarding its positive workplace atmosphere,” noted Mickey Bilbrey, President and CEO of Quorum Health Resources. “Becker’s Hospital Review’s recognition shows the hard work and dedication of KDMC’s employees, medical staff and the leadership of the Board and management team.  We consider it an honor and a privilege to be associated with an organization that truly values it’s people.”

Hospital CEO, Alvin Hoover said, “We are honored to be recognized as an organization that values its employees. We are proud to support and engage our employees because they really are the ones that make King’s Daughters a great place to work.  We truly believe that this recognition demonstrates our commitment to our mission of providing quality health and wellness in a Christian environment and to treat everyone as a person, not just an employee or patient.”

King’s Daughters employees have access to free fitness memberships, discounted country club memberships and payroll deduction for college savings plans.  KDMC invites employees and their families to participate in various hospital-sponsored events like the hospital week picnic recognition, service awards, Relay for Life, March of Dimes, church events and more.

According to Becker’s Hospital Review, the list was developed through a combination of nominations and editorial research.  The organizations on this list were chosen for their benefits offerings, wellness programs, commitment to diversity and inclusion, professional development opportunities and environments that promote employee satisfaction and work-life balance.

For more information please visit http://www.beckershospitalreview.com/lists/150-great-places-to-work-in-h….