West Park Hospital – Cody, Wyoming
West Park’s state-of-the-art, 25-bed, acute care facility is connected to a 94-bed long term care center (LTCC). Staff members in acute care and long-term care excel at caring for patients in their individual areas. However, outside of those departments, clinicians were unfamiliar with the decision making and process steps needed to facilitate patient transfers. This was resulting in unnecessary delays and bottlenecks.
As a direct result of Quorum’s Lean process improvement solution, wasteful, ambiguous and ineffective process steps were removed from the workflow, creating extra space for patient-centered activities. Quorum consultants facilitated a multi-day rapid improvement event, embedded in a seven-week cycle of change, guiding hospital and LTCC staff to develop the highest quality, patient-centered process to transfer patients to the hospital’s LTCC.