Clinical Operations

Focused on every facet of clinical operations and armed with Lean and other process improvement skills, our clinical teams enhance workflows to help hospitals improve performance. From staffing, throughput and coordination of care to home health and pharmacy operations, we guide improvements in quality metrics, HCAHPS satisfaction scores, and accreditation survey readiness — with the goal of helping your hospital provide high-quality care while adjusting to value-based purchasing reimbursement.

Clinical Operations Services include:

Clinical Quality & Patient Safety Management

  • Culture consistency
  • Model for quality management
  • Lean and Six Sigma process improvement
  • Process (core measures, national patient safety goals, infection control, dashboards, event reporting process, peer review, action plans, outcomes)
  • Strategy (quality as a part of strategy)

Case Management

  • Level of Care/Patient Status
  • Utilization Management
  • Transition Planning Interdisciplinary Collaboration

Interdisciplinary Collaboration

  • Team Communication
  • Physician Integration
  • Removing Barriers to Care
  • Improvement of effectiveness and timeliness of communication (e.g., tools, key policies)

Care Variation Management

  • Over-utilization of critical and intermediate care
  • Variability in care practices (sequence, timing, and quality of services ordered)

Clinical Documentation

  • Accurate Documentation to support Case Mix Index

Regulatory Support

  • Mock surveys
  • Citation recovery

Clinical Operations services can also be found in the following Quorum Solutions:

Margin Management Process Improvement Clinical Transformation Regulatory Readiness