Brentwood, Tenn. (May 10, 2017)—Two Quorum Health Resources (QHR) client hospitals were recently recognized on Healthgrades’ 2017 list of top hospitals for patient experience including Newberry County Memorial Hospital (Newberry, SC) and Tidelands Waccamaw Community Hospital (Murrells Inlet, SC). Patient experience recognition was awarded to organizations among the top 15 percent of hospitals with the highest patient experience scores in the U.S.
“These hospitals are continually making the right decisions, which enable high-quality care,” said Quorum Health Resources Interim CEO Robert A. Vento. “I am proud to consistently see QHR clients hospitals recognized for their stellar focus on patient experience, even in today’s challenging healthcare environment.”
“We are honored to be named as a top hospital for patient experience as it reflects on our culture of excellence and our commitment to patients,” said Pam Maxwell, senior vice president and chief nursing officer at Tidelands Health. “The entire team at our hospital is dedicated to providing high-quality medical care in a safe, comfortable and friendly environment.”
According to Healthgrades, the group also identified a correlation between how hospitals scored on questions related to whether patients would recommend the facilities and whether nurses communicated well and the overall survey score. “It’s not surprising that consumers are more satisfied with hospitals that prioritize communication between patients and staff. It is a very important aspect of the provider-patient relationship and hospitals that invest in creating a highly communicative culture appeal to consumers,” said Healthgrades Chief Executive Officer Brad Bowman.
The annual awards recognize U.S. hospitals that excel in patient experience ratings or have low incidents of patient harm. For the Patient Experience Award, Healthgrades awarded 443 hospitals, using the hospitals’ Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys.