Terry Norris

Senior Lean Consultant

As QHR’s Senior Lean Consultant, Terry assists hospitals in creating a process improvement culture by advising leadership in Lean methodologies and providing Lean consulting services hospital-wide.

ABOUT TERRY

As a USAF veteran Terry led diverse and multinational teams to success in challenging environments across the US, Asia, Europe and the Middle East. In his role as a USAF Lean Program Manager, Terry led the Lean implementation for 5500 employees in five locations across four European countries. He was also instrumental in assisting the USAF implement Lean Air Force-wide.

Most recently, as a Lean Consultant and the owner of LeanConsultingWorks, LLC, Terry led hospital improvement events across the country. He helped Registration reduce the time it takes to register a patient and obtain pre-cert and pre-authorizations. Through his work in Pre-Admission Testing and Pre-Op, hospitals experienced a significant decrease in same day cancellations, late first case on-time starts and patient and staff waiting on the day of surgery. Terry also led improvements that decreased OR room turnover time, improved room utilization rates and staff and surgeon satisfaction. These and other improvements saved millions of dollars each year and expanded capacity leading to an increase in surgery volume.

As Quorum Health Resources' Senior Lean Consultant, Terry assists hospitals in creating a process improvement culture by advising leadership in Lean methodologies and providing consulting services hospital-wide.

AREAS OF EXPERTISE

Lean Healthcare

Lean Strategy Deployment

Lean Project Implementation

Lean Training

Process Improvement

Leadership

Management

Team Building

EoC/Life Safety

PREVIOUS EXPERIENCE

  • LeanConsulting Works, LLC
    Lean Consultant and Owner
  • 52 Fighter Wing 
    Lean Program Manager
  • United States Air Force
    Chief Master Sergeant

EDUCATION

  • Master of Business Administration
    Western New England University
  • Bachelor of Science, Business Management
    Lesley University
  • Associate of Applied Science, Logistics Management
    Community College of the Air Force

CERTIFICATIONS

  • Lean Six Sigma Master Black Belt

PRESENTATIONS

  • East Tennessee Engineering Group
  • American Production and Inventory Control Society (APICS), East TN Chapter
  • American Society for Quality (ASQ), Knoxville, TN Chapter
  • MedTechWorld East Conference, Philadelphia, PA
  • QHR Lean Webinar Series
  • QHR Quality Webinar Series