Care Management: Key Metrics to Track and Report

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Tracking and trending metrics allows for an organization and its employees to know how each area of the business is doing and improves the performance of a department. While an organization may deem some metrics to be mandatory – for legal, safety or contractual purposes – others can be tracked to increase efficiency in current practice and processes.

By selecting and tracking certain metrics, it provides insight into how to better run the business and ensure the whole organization can improve on the most critical issues. This course will aid participants in understanding which Key Performance Indicators are important to focus on when tracking and trending their Care Management Programs.

contact hour

Learning Objectives:

  • Understand the importance of having a UM scorecard
  • Identify Key Performance Indicators to track and trend in the UM scorecard

Who Should Attend:

  • CNOs
  • CFOs
  • Care Management Leaders
  • Nursing Leaders


American Nurses Credentialing Center (ANCC)

The QHR Health Learning Institute is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

Participants who attend 100% of the program and complete a course evaluation will earn one (1) contact hour.