Care Management: Staff Roles & Responsibilities

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Care management staff help clients achieve wellness and autonomy through advocacy, comprehensive assessment, planning, communication, health education and engagement, resource management, service facilitation, and use of evidence-based guidelines or standards. They also help the patient and their family navigate through a complicated set of services and supports available within a benefit plan, an organization or institution, and their community. Care Managers construct and implement a relevant and feasible plan of care that, when followed, will help the patient move towards their stated goals and positive health outcomes with an optimal level of functional capability, wellness, and self-management.

Care Manager leaders will understand the complexity of the care coordination and navigation of patients through the care continuum in a cost-effective manner.  Understanding their roles and responsibilities, the case managers will ultimately improve the quality of life for the client through multi-disciplinary communication and teamwork.

contact hour

Learning Objectives:

  • Review the role and responsibilities of Care Management staff and supporting roles
  • Learn about factors affecting staffing
  • Understand the pros and cons of various Care Management assignment models

Who Should Attend:

  • CNOs
  • CFOs
  • Care Management Leaders
  • Nursing Leaders


American Nurses Credentialing Center (ANCC)

The QHR Health Learning Institute is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

Participants who attend 100% of the program and complete a course evaluation will earn one (1) contact hour.