Healthcare is full of incredible personnel and at QHR Health, we couldn’t be prouder of our team! Without our talented team members, it’d be impossible to do what we love: Partner alongside rural hospitals and healthcare systems across the country to guide them towards being the most successful healthcare facility they can be. But we wanted to know what led some of these incredible leaders to the QHR family.
So, we’re starting a new Q&A series spotlighting our incredible employees and their insight on how their individual career paths led them to QHR. Today, it’s all about Mark Henning, a Director on our Clinical & Operational Improvement Team. Since January 2017, he’s led the operations side that focuses on margin improvement in labor productivity, supply chain and overall throughput.
What attracted you to healthcare?
As an Industrial Engineer, I was interested in process improvement in healthcare early on. I was drawn to the fact that at the end of the day, improvements that I helped develop have positively affected patients and healthcare delivery in the community. Being involved in that way is important to me.
Can you share a few former positions that you held prior to this one that you believe were vital to you earning your current position and why?
In my most recent position, I was a Senior Consultant and Project Director at a consulting and research firm. I primarily led and worked on large-scale performance improvements projects with mid to large-size health systems. Here, I was able to grow my career and work with many different healthcare providers across the US. This included the design of employed physician practices, OR operations and throughput, and the overall profitability and margin improvement with large health systems. This helped finetune my knowledge and skillset around operations and operational improvement.
Prior to that, I was a Senior Consultant with a mid-sized consulting firm. This position was important as it was my introduction into healthcare and working with hospitals, health systems and physician practices. It was where I learned the basics in the healthcare industry.
Before launching into healthcare, I mainly worked on implementing ERP systems for public organizations. This correlates closely with what hospitals and health systems go through as they implement new EMRs. The mechanics and products are different but the disruption to the workforce, the need to design processes around the “new normal” and the importance of being very intentional around system conversions are the same.
What have been some of your favorite moments along your career path?
Breaking into healthcare was a big moment for me. I was at a point in my career where I needed to decide about staying in the role I was in or making a change. It was then I knew I was ready to move into the industry that I had wanted to be in for a very long time: healthcare. Getting that first job and creating those relationships there was key.
The next great moment would have to be getting my current role at QHR. My scope and responsibilities have grown with me here, and our mission really resonates with me. I have a great team that I get to work with, and I enjoy the ability to positively affect healthcare in communities across the country.
If you could share one piece of advice from your own career with someone first starting out, what would it be?
Do what’s right for you. You need to put in your time and learn the pieces along the way, but you are the only person in charge of your career. Make sure you are on the path that works for you and if you aren’t, figure out how to get there.
It’s true: Building an incredible team can make all the difference in a company. And at QHR, we couldn’t be more grateful to have Mark working with us and our community hospitals. Thank you for everything that you do Mark!