Quality Update: High Reliability Organizations

Thursday, July 16, 2020 | 10:30 am - 11:30 am CST

A high reliability organization (HRO) is an organization that has succeeded in avoiding catastrophes in an environment where normal accidents can be expected, due to risk factors and complexity. The behaviors associated with an HRO include:

  • Infatuation with failure
  • Seeking continuous improvement
  • Human error reduction
  • Resilience
  • Total organization performance improvement

QHR Health’s Cathy Stern will be joined by James Merlo, PhD, of Knowledge Vine, to provide an overview of HROs and define their benefits. The discussion will focus on:

  • What HRO’s are and how they behave
  • How to create a “learning organization”
  • Understanding and eliminating error precursors
  • Uncovering latent organizational weaknesses (LOWs)

Presenters for this event:

Learning Objectives

  • Understanding and eliminating error precursors
  • Uncovering latent organizational weaknesses (LOWs)

Who Should Attend

  • CEOs
  • CFOs
  • CNOs
  • COOs
  • Quality Leaders
  • Department Leaders (managers, directors)

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