Heather Beard

Manager, Clinical & Operations Improvement

QHR Health

Heather has over 20 years of experience working with healthcare data and productivity efficiency to generate innovative solutions for clients. Heather is passionate about working closely with health systems to improve their overall operational performance. She has installed, maintained and trained over 100 facilities large and small on labor productivity and workforce management. She works with her team at QHR to identify and implement sustainable solutions to improve labor cost and quality outcomes.

Areas of Expertise

  • Staffing & Productivity
  • Productivity System Installation
  • Productivity Training
  • Position Control Process
  • Labor Benchmarks/Budgeting
  • Lean and Six Sigma
  • Value Stream Mapping
  • Process Improvement
  • Project Management

Previous Experience

  • Health Qlix, Inc.
    Senior Implementation Consultant
  • Lifepoint Health
    Senior Director of Productivity Management –
    Eastern & Western Division
  • Duke Medical Center
    Senior Performance Engineer for
    Performance Services
  • Premier, Inc., Wilson
    Medical Center
    Senior Performance Engineer
  • Cape Fear Valley Health System
    Senior Management Engineer


  • Bachelor of Science, Industrial Engineering
    North Carolina State University


  • Six Sigma Black Belt & Green Belt Certification
    North Carolina State University
  • Lean Healthcare Certification
    North Carolina State University