Michele Back

Senior Director, Quality & Safety

QHR Health

Michele Back, MSQA, BSN, CPHQ serves QHR Health as the Senior Director of Quality and Safety. She brings experience as a healthcare leader and consultant who works collaboratively with clients to manage ongoing healthcare challenged, developing and advancing evidence-based solutions that achieve benchmark clinical outcomes for safety, high quality, and cost-effective care. As a change agent, she supports leaders, physicians and stakeholders to achieve cutting-edge results through frequent communication, practicality, accountability, a sense of urgency, integrity and respect. She is able to articulate the “voice of the customer” by identifying and implementing operational frameworks that translate into deliverables that improve clinical performance and effectiveness across the healthcare continuum.

Areas of Expertise

  • Transformation and Redesign
  • High Reliability
  • Just Culture
  • Lean Certified
  • Performance Improvement
  • Quality Care
  • Patient Safety
  • Sustainable Change Management
  • Strategic Process Improvement

Previous Experience

  • Principal; Performance Partner
    Served in interim Vice President of Quality roles for small hospitals/ large health systems.
    – Just Culture Certification
    – Lean Healthcare Certified
    PREMIER, INC.; Charlotte, NC
  • Director of Quality
    Methodist Hospitals
  • Director Risk Management
    Porter Memorial Hospital
  • Other consulting and Clinical
    Nursing Roles

Education

  • Master of Science,
    Quality Assurance
    Calumet College
  • BSN Nursing
    Ball State University

Professional Associations

  • National Society of Healthcare Quality
  • Indiana Society of Healthcare Quality

Certifications

  • Lean Healthcare Certified
  • TeamSTEPPS Master Trainer
  • Just Culture Certification
  • Certified Healthcare Quality Professional (CPHQ)