Terry Norris

Lean Consulting Manager, MBA, Lean Six Sigma Master Black Belt

QHR Health

As a USAF veteran Terry led diverse and multinational teams to success in challenging environments across the US, Asia, Europe and the Middle East. In his role as a USAF Lean Program Manager, Terry led the Lean implementation for 5500 employees in five locations across four European countries. He was also instrumental in assisting the USAF implement Lean Air Force-wide.

Most recently, as a Lean Consultant and the owner of LeanConsultingWorks, LLC, Terry led hospital improvement events across the country. He helped Registration reduce the time it takes to register a patient and obtain pre-cert and pre-authorizations. Through his work in Pre-Admission Testing and Pre-Op, hospitals experienced a significant decrease in same day cancellations, late first case on-time starts and patient and staff waiting on the day of surgery. Terry also led improvements that decreased OR room turnover time, improved room utilization rates and staff and surgeon satisfaction. These and other improvements saved millions of dollars each year and expanded capacity leading to an increase in surgery volume.

As QHR Health’s Lean Consulting Manager, Terry assists hospitals in creating a process improvement culture by advising leadership in Lean methodologies and providing consulting services hospital-wide.

Areas of Expertise

  • Lean Healthcare
  • Lean Strategy Deployment
  • Lean Project Implementation
  • Lean Training
  • Process Improvement
  • Leadership
  • Management
  • Team Building
  • EoC/Life Safety

Previous Experience

  • LeanConsulting Works, LLC Lean Consultant and Owner
  • 52 Fighter Wing Lean Program Manager
  • United States Air Force Chief Master Sergeant


  • Master of Business Administration, Western New England University
  • Bachelor of Science, Business Management, Lesley University
  • Associate of Applied Science, Logistics Management, Community College of the Air Force


Lean Six Sigma Master Black Belt


  • East Tennessee Engineering Group
  • American Production and Inventory Control Society (APICS), East TN Chapter
  • American Society for Quality (ASQ), Knoxville, TN Chapter
  • MedTechWorld East Conference, Philadelphia, PA
  • QHR Lean Webinar Series
  • QHR Quality Webinar Series