Client Success Story

QHR Health Resolution Client Success Story: Lawrence County Memorial Hospital


Lawrence County Memorial Hospital is a 25-bed critical access hospital located in Lawrenceville, Illinois. It serves residents of Lawrence County and shares a border with Southwest Indiana. At the time Lawrence County selected ResolutionRCM™, there had been high turnover in the role of patient financial services director and the CEO Don Robbins believed “money was being left on the table.”


A client of QHR Health, Lawrence County chose ResolutionRCM to “navigate the waters of the revenue cycle.” ResolutionRCM recruited a new patient financial services director to lead the effort at Lawrence County.

After initially using ResolutionRCM’s cash acceleration service, Lawrence County wanted to build on the strong results and chose to partner for more comprehensive revenue cycle services. The hospital insourced their existing revenue cycle staff and rebadged them as ResolutionRCM employees.


In one year, ResolutionRCM increased collections by $3.1 million when adjusted for revenue—an increase of 16.5% in the gross collection rate.

Client Quotes

“I highly recommend ResolutionRCM. They are easy to work with, responsive and receptive to our questions and concerns. ResolutionRCM recruited a fantastic patient financial services director who has been stellar in the way she has collaborated with our existing staff and delivered results.”
Don Robbins
Lawrence County Memorial Hospital

“In addition to helping us collect more revenue and reduce our AR days, ResolutionRCM has trained our staff and taught them different ways of doing things in a way that has reenergized people and made them excited to come to work.”
Shana Strange
Lawrence County Memorial Hospital

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